Printer Friendly Version
How can I enable Remote Assistance in Windows XP or Windows Server 2003?
Vista's performance can be improved dramatically by installing the latest Vista-Certified hardware drivers. PC hardware manufacturers release new, improved Vista drivers continually: New versions are probably available for your PC right now.
Petri IT Knowledgebase Team
Windows XP and Windows Server 2003 install the Remote Assistance feature by default.
To check your configuration:
-
Go to Control Panel > System > Remote. You can also right-click My Computer (if the icon is shown on the desktop).
Note: A faster way for opening up the System applet is to press the Windows Logo key on your keyboard and then press Pause/Break at the same time.
-
The Allow Remote Assistance invitations to be sent from this computer box should be checked.
Note: There is a difference between the default settings of Windows XP and Windows Server 2003. Make sure you get yours right.
-
Press the Advanced button to Set the maximum amount of time invitations can remain open. The maximum is 30 days.
-
If you want the expert user to be able to control your computer, check the Allow this computer to be controlled remotely box.
-
Press OK.
-
If you made any changes, press the Apply button.
-
Press OK.
You can Allow Remote Assistance invitations to be sent from this computer by using the registry:
-
Use Regedit to navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server-
Double-click the fAllowToGetHelp Value Name, a REG_DWORD data type, and set the data value to 1. A data value of 0 will deny connections.
Note: You do NOT have to restart for this change to become effective.
Links
Overview of Remote Assistance in Windows XP - 300546
HOW TO: Configure a Computer to Receive Remote Assistance Offers in Windows XP - 301527
Mobile Computing with Windows XP
Description of the Remote Assistance Connection Process - 300692
