Petri IT Knowledgebase Forums - Office 2007 General Issues

Word oddity (freezing/stuttering)

tehcamel — Tue, 30 Apr 2013 00:38:26 GMT

I feel like I've scraped the barrel on this, but maybe I've missed something.
Word seems to randomly freeze/stutter when working on documents. There's no pattern to the issue - it's intermittent. Documents may be on the local file system, or on the network drive - it makes no difference.
They are NOT big documents - all <1Mb in size, not filled with tables or images or anything. Pretty basic documents. There are devices that are the same within the environment without the same issue.
It might happen with one document, then when it's reopened, it won't happen - so there;s no pattern to the document.
There are no addins or macros in use.

Client has a Windows 8 laptop, which originally came with O2010 trial, which has been removed. I have installed Office 2007 Enterprise, and all available patches for both OS and Office.
When the issue first appeared, we ran a repair on office, which didn't seem to help.
Then we completely removed office, rebooted.
Reinstalled office.
The issue continued to occur.

Based on the fact that nothing else on the laptop exhibited the same problem (outlook was fine while it occured, excel and other office applications didn't have the problem) and the stuttering effect, we decided maybe it might be related to the video driver in some weird way (I've seen this before)
So the video drivers were reinstalled, and all other hardware drivers and bios were updated.
Problem persisted.

I've now created a new profile on the computer for the user - the same issue occurs.

the only thing I havne't done is a full wipe/reimage of the machine - but these are commodity hardware from the lowest price, closest officesupplies superstore so I don't have a corporate image I can deploy on it - usually they don't even have restore CDs so I don't know how I'd approach it.

So - any suggestions would be keenly welcomed.

problem with mail account

Dell — Thu, 14 Feb 2013 08:12:14 GMT

Hello
I have a mail account that Certain intervals times in the inbox automatically deleting emails.
> He does not have auto-archive on or rules, his views are set to messages (not last 7
> days or anything like that). His setting is to "warn before deleting items"
> when he is closing outlook so it's not that. Besides, it happens while he is
> in Outlook. He is the only user that this is happening to so it's not a
> group policy setting. Does anyone know what could cause this? We use
> Outlook 2007, sp2
**the second problem are
it is also not showing all the incoming messages
if its same problem to check in the exchange server please write me what
. Thanks for assistance.

Automate a mail from excel with attachment

boseytal — Mon, 11 Feb 2013 16:25:24 GMT

Hi,

I'm trying to automate a system through excel for sending emails to customers.
What's happening at the moment is that information is being manually entered into a spreadsheet for a customer (sales order, purchase order, contact, address etc). Then that customer has to be emailed a copy of sales order acknowledgement PDF, with a generic text body (Thanks you for ordering blah blah)

What I'd like to do (and I've no idea if it's possible) is to automate this procedure so that, for example, you'd have:

Customer: Joe Bloggs
SO: 12345
PO: 54321
Email: j.bloggs@whatever.com; sales@whatever.com

If there was some sort of script/macro you could run in Excel to make it take the above details for any customers (all fields under same headings, with multiple emails) and open a generic mail template like:

Dear [customer name]

This is a confirmation email relating to your order [SO]

Regards,
Accounts.

Also, I have a folder with various sales order acknowledgements PDF's (all named after the SO eg: SO12345.pdf_ - is there a way to automate attaching this files to said email?

Is this possible at all?

"The information you were working on might be lost" constant error message

Rajsuvi — Mon, 04 Feb 2013 05:00:53 GMT

Hi all, need help troubleshooting the following issue:

When closing Word 2007 (WinXP), the user gets the error

"The information you were working might be lost. Microsoft Office Word can try to recover it for you.

[Checkbox] Recover my work and restart Microsoft Office Word."

This error message comes up every time Word is closed.....

The MS support forums suggest deleting/renaming the Normal.dot file but still no luck..... any other help .......