Petri IT Knowledgebase Forums - Office 2010 General Issues

A few Outlook 2103 issues

sudsmeister — Thu, 18 Apr 2013 03:30:24 GMT

Hi All,

I've got a few Outlook 2013 issues.

1) My customer has many subfolders created sometimes goes missing after (a) moving an email from Inbox to another subfolder (b) a rule is triggered to move an email to another subfolder.

The rule are very simple ... incoming email from a particular email address will go to a specific folder. E.g. Rule called Bobby... all emails from Bobby@bobinc.com will go into folder called Bobby.

Note that the account is a IMAP account.

2) I noticed that bobby@bobbyinc.com and sales@bobbyinc.om is in the same OST file (IMAP).

How do I split them up and restore as PSTs?

3) Finally, Outlook 2013 keeps crashing constantly.

This Outlook 2013 is in a brand new Dell Optiplex All in one running Windows 8 Pro.

thx,
suds

Office 2010 - Disable "encrypt with password" using Group Policy?

Sternfan2012 — Wed, 17 Apr 2013 18:48:46 GMT

Hi all,

I would like to disable the "encrypt with password" option using Group Policy. Where I work using this option is a disaster waiting to happen (users lose passwords all the time).

You can find this setting in Word - goto FILE, INFO, PROTECTED DOCUMENT, ENCRYPT WITH PASSWORD. I've noticed this is in other parts of office (excel etc.).

I have a .ADMX template in AD to manage Office 2010 - is there any way to disable this for the entire Office 2010 suite?

Any and all help greatly appreciated,
Rob

Using IMAP or POP mail with Outlook 2010 in a "blocked PST GPO" environment

christexan — Tue, 16 Apr 2013 20:37:43 GMT

Hello there, I've dug a lot on the web, and here, and can't find this one...

I am the administrator for our company, due to HIPAA and other compliance items (and just good practice), we have blocked the creation/modification of PST files in our domain.

Now, our marketing department wants a new email domain (hosted externally) to be accessible in their outlook. It's network solutions hosted, and can support both POP and IMAP protocols.

However, it appears that both require creation of a PST file to function as expected. Trying POP, everything works GREAT except that new incoming messages are delivered to the internal "Exchange" Inbox in outlook (not the end of the world). This is confusing as the user's normal expectation would be it to show up under "domain2" inbox.

Trying IMAP, Outlook just locks up, period. Creates the account fine, tests the settings fine, click "Finish" and click on anything in the Outlook folder tree, and "". Again, this appears to be trying to create a .pst file (base file appears, but of course nothing happens after that), and since it can't, it gets stuck.

Is there a way to make POP (or IMAP) work as desired for a 2nd email domain, to where the incoming messages show up in their respective Inbox, but are not saved locally to a .pst file? (kept on the server-side folders)?

Office 365 / Office 2013 Confusion

noRulez43 — Wed, 20 Mar 2013 14:30:59 GMT

I am so confused on all the Microsoft branding with its new Office suites. We are a company of 40 employees and we currently have a mixed bag of Office versions installed throughout the building (2003 all the way up to 2010). Its time to start getting some new PCs so I'm trying to figure out what would be the best option for us. We run SBS 2011 w/ Exchange 2010 and handle our own email. I don't plan on using a hosted exchange any time within the next three years. If you use Office 365, it seems like you get hosted Exchange for your business among other things, is that correct? If that's the case, then I definitely don't want to go the route of 365. If I go with Office 2013, what will I be missing out on? Will we still be able to use it with "the cloud"? My boss wants to collaborate on some spreadsheets and word docs with people overseas so she's been running a 365 trial to see if she likes it but she is the only one that would need such collaboration software. Can you still do this sort of thing with Office 2013? I found lots of information out there but all of it is very confusing for my specific purposes here at work.

Fake duplicate emails possibly caused by screen memory

ITHR — Wed, 06 Mar 2013 16:37:01 GMT

Hello,

When one of my users checks her Outlook 2010 Inbox, just occassionally, she will see that one of the emails is duplicated in the list of emails in the Inbox.

However, when she clicks on it, a different email opens up. This appears to be because this is possibly caused by a screen memory issue. I appear to be able to prove this by scrolling the email(s) out of the view, and then back again, effectively doing a screen redraw for the Outlook part of the screen. The duplicate will then disappear and everything will look normal.

So something is causing duplication, fake or otherwise, but no one else seems to get this problem, and I've never seen it. What can be done about it?

Thanks in advance.

Licencing; the Microsoft answer??????

biggles77 — Sat, 09 Feb 2013 05:13:45 GMT

Well worth reading this article, or maybe not since you will have no clearer idea of the Licence than MS staff.
http://www.theage.com.au/digital-lif...html?#comments

It brings to my simple mind three words.

Shoot
Yourself
(in the)
Foot

Intranet error when opening XLSX

KarelH — Thu, 07 Feb 2013 15:31:07 GMT

Hello,

We have an intranet on which we place links to excel sheets on the network. We recently migrated from Office 2003 to Office 2010. If we create a new Excel file with the XLSX extension and put the link on the intranet, only the first person can open this file and the rest get's 'cannot download .xlsx'.

So the first user locks the file and I understand that, but why are the other users not getting a warning that the file is in use and if you want to open it Read-Only? Because if I open it straight on the network (not via intranet) then I do get this warning message.

So it seems that IE9 is not able to show this warning message or something like that.

Does anyone know in which direction i have to search for?
By the way. The company policy states we have to use IE9....
Karel

Problem when I send the emails

balubeto — Thu, 31 Jan 2013 18:58:18 GMT

Hi

I installed Office Professional Plus 2013 64-bit on Windows 7 Ultimate SP1 64-bit.

In an account of Users type, I have configured Outlook 2013 to receive and send E-Mails to a public account of Yahoo.

Outlook worked fine for a week.

Now, when I try to send the E-Mails, Outlook is closed and Windows 7 displays the classic window troubleshooting with the following error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 15.0.4420.1017
Application Timestamp: 506742d6
Fault Module Name: OLEAUT32.dll
Fault Module Version: 6.1.7601.17676
Fault Module Timestamp: 4e587ee8
Exception Code: c0000005
Exception Offset: 00000000000011d0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1040

Additional information about the problem:
LCID: 1040
skulcid: 1040

How come?

Thanks

Bye

HTML formatting inconsistent with Public Folder -> Folder Assistant template

PhoenixTekBC — Wed, 30 Jan 2013 20:20:52 GMT

Hi all,
I'm experiencing an issue I can't seem to get to the bottom of.

I'm attempting to set up an auto-reply on a Public Folder (Exchange 2010). The mail enabled public folder has an auto-reply set up using Folder Assistant. I have send-as permissions and I am owner on the Public Folder.

I've copied and pasted an HTML template into the Outlook window and saved the auto-reply template.

The auto-reply itself, works fine. However, on any email client outside of Outlook, the message is not displayed in HTML (Gmail, for example). In Outlook, obviously it displays fine.

If I forward a copy of the auto-reply I received in Outlook to Gmail, it displays correctly. Go figure!

Does anyone have any idea what's going on? It almost seems as if Gmail can't display the HTML correctly, but if it receives a forward of the message from an Outlook client (which has already been 'decoded' if you will) it displays it fine.
I want my HTML-template to be displayed for any and all email clients/services if possible. Am I missing something?

Brandon Carder

Excel 2010 edate function error

adriansimo — Tue, 29 Jan 2013 12:33:54 GMT

Hello

I have to open an excel file hosted on a fileserver in Germany. One column contains EDATUM function. The file is created in german MS Excel version. I use english MS Excel version. On this column I get #NAME? error. If I manualy "translate" EDATUM function in EDATE function the error dissapear. But, if I do that and save the file, my colleagues from Germany will get #NAME? error when they open the file. Can somebody help me, please?

Thank you.