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CA Arcserve HA Fail to create scenariothis thread has 9 replies and has been viewed 1988 times
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#1
21st June 2010, 08:06
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CA Arcserve HA Fail to create scenario
Hi,
I am using Arcserve HA r15. I have encounted an error while trying to create a scenario. ERROR: Service '' on host c892dc89 has Disabled Startup Type I have no idea what this error message is directing me to. Wondering if anyone could advice me on how to go about solving it. Thanks in advance. Cheers, Kevin |
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#2
21st June 2010, 10:35
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Re: CA Arcserve HA Fail to create scenario
Do Arcserve have a support site?
(and do you have a support contract with them?) In such cases, the vendor is normally the best point of call
__________________
Tom Jones MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+ PhD, MSc, FIAP, MIITT IT Trainer / Consultant Ossian Ltd Scotland ** Remember to give credit where credit is due and leave reputation points where appropriate ** |
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#3
21st June 2010, 11:51
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Re: CA Arcserve HA Fail to create scenario
I would suspect tthat a required CA service on the identified host has a startup state of "disabled" when it should be either automatic or manual.
A service in "Disabled" startup state cannot start up, even when instructed to.
__________________
 Adept Small Business IT Passionate about IT Support Please do show your appreciation to those who assist you by leaving Rep Point  |
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#4
23rd June 2010, 09:12
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Re: CA Arcserve HA Fail to create scenario
Hi,
Thanks for the reply. I have already started all the services that is related to the software CA. Still getting the same error. Btw the way, i have contacted the vendor, he advice me to do a telnet. Basically this software is to do a backup from the master to the replica machine. But apparently i am to ping my replica machine but unable to do a telnet to it... Any idea how to solve it?? |
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#5
23rd June 2010, 09:13
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Re: CA Arcserve HA Fail to create scenario
Open the telnet ports on the firewall
(May have to be on source and remote machine) EDIT -- can you clarify -- is TELNET the issue or a suggested test to help troubleshoot?
__________________
Tom Jones MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+ PhD, MSc, FIAP, MIITT IT Trainer / Consultant Ossian Ltd Scotland ** Remember to give credit where credit is due and leave reputation points where appropriate ** Last edited by Ossian; 23rd June 2010 at 11:15.. |
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#6
23rd June 2010, 10:53
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Re: CA Arcserve HA Fail to create scenario
yea, suspecting firewalls
__________________
Adept Small Business IT Passionate about IT Support Please do show your appreciation to those who assist you by leaving Rep Point |
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#7
23rd June 2010, 11:39
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Re: CA Arcserve HA Fail to create scenario
alright... the issue the not with the TELNET, basically the software requires the master and replica machine to communicate on port 25000. At such, the vendor sugested to me to do a TELNET on the replica machine, which i am unable to TELNET.
How can i ensure that port 25000 is open for me to use?? Firewall blocking the port?? Thanks for all the advice  |
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#8
23rd June 2010, 11:41
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Re: CA Arcserve HA Fail to create scenario
We don't actually know which OS your servers are using, but if you
 for "Server 20xx open firewall port" you will find an answer
__________________
Tom Jones MCT, MCSE (2000:Security & 2003), MCSA:Security & Messaging, MCDBA, MCDST, MCITP(EA, EMA, SA, EDA, ES, CS), MCTS, MCP, Sec+ PhD, MSc, FIAP, MIITT IT Trainer / Consultant Ossian Ltd Scotland ** Remember to give credit where credit is due and leave reputation points where appropriate ** |
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#10
25th June 2010, 05:28
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Re: CA Arcserve HA Fail to create scenario
Could you maybe *tell* us what you did so that anybody else with this problem can see what worked for you?
__________________
Gareth Howells BSc (Hons), MBCS, MCP, MCDST, ICCE Any advice is given in good faith and without warranty. Please give reputation points if somebody has helped you. "For by now I could have stretched out my hand and struck you and your people with a plague that would have wiped you off the Earth." (Exodus 9:15) - I could kill you with my thumb. "Everything that lives and moves will be food for you." (Genesis 9:3) - For every animal you don't eat, I'm going to eat three. |
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