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recover deleted items. empty?

recover deleted items. empty?

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  #1  
Old 5th June 2009, 18:08
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Default recover deleted items. empty?

I currently have the retention policy for deleted items set at 14 days; in Outlook 03, 07 and webmail when attempting to recover deleted items it does not show any deleted email. And I recently deleted some email so it know its out there but its not showing up in the recovery utility. Where to I start?
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Old 5th June 2009, 21:04
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Default Re: recover deleted items. empty?

When you deleted the email, did you also hold the 'shift' key down? That's the only time I have known the emails not to be recoverable, otherwise, I'll give it some further thought.
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Old 5th June 2009, 21:30
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Default Re: recover deleted items. empty?

Quote:
Originally Posted by Virtual View Post
When you deleted the email, did you also hold the 'shift' key down? That's the only time I have known the emails not to be recoverable, otherwise, I'll give it some further thought.

The emails were not permanently deleted, just deleted by right clicking -> delete
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Old 5th June 2009, 21:54
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Default Re: recover deleted items. empty?

And that was in the 'Deleted Items' folder?
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Old 5th June 2009, 21:57
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Default Re: recover deleted items. empty?

Quote:
Originally Posted by Virtual View Post
And that was in the 'Deleted Items' folder?
Correct, I was just removing some emails from the deleted items.

FYI- I also tried the regedit to allow recover on any folder but that didn't help.
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Old 6th June 2009, 10:42
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Default Re: recover deleted items. empty?

Do you see any difference if you use OWA?
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Old 8th June 2009, 21:41
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Default Re: recover deleted items. empty?

Quote:
Originally Posted by AndyJG247 View Post
Do you see any difference if you use OWA?
I deleted a couple of emails from the recycling bin in OWA, then went to Options -> Deleted Items; and it is still empty...
  #8  
Old 10th June 2009, 17:26
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Default Re: recover deleted items. empty?

Sorry to ask but have you definitely checked each mailbox database for the deletion settings? (just to make sure).
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  #9  
Old 10th June 2009, 17:33
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Default Re: recover deleted items. empty?

Quote:
Originally Posted by AndyJG247 View Post
Sorry to ask but have you definitely checked each mailbox database for the deletion settings? (just to make sure).
Yes, each database is set to default (keep deleted items for 14 days)

Last edited by benblank04; 10th June 2009 at 17:36..
  #10  
Old 10th June 2009, 19:11
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Default Re: recover deleted items. empty?

I have also come to notice, when removing a mailbox it does not appear in the Disconnected Mailbox bin; possibly this is related to my issue with email messages not being able to be recovered?
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