[AndyBoot]

Hi,
I work in IT Support and one of the clients in one of the departments is getting a blue screen upon loading up Windows XP Pro SP1.

The error message contains:

Stop: c0000135 {Unable to Locate DLL}
This application has failed to start because winsrv was not found. Re-installing the application may fix this problem.

About 2 or 3 weeks ago the following updates were applied to the OS:

File: Windows-KB890830-V1.4-ENU.exe 474 KB 13-06-2005 11:21:13
File: WindowsInstaller-KB893803-v2-x86.exe 2525 KB 13-06-2005 11:21:05
File: WindowsXP-KB822603-x86-ENU.exe 342 KB 10-06-2005 12:17:45
File: WindowsXP-KB823980-x86-ENU.exe 1261 KB 10-06-2005 12:15:03
File: WindowsXP-KB835732-x86-ENU.EXE 2647 KB 10-06-2005 12:16:20
File: WindowsXP-KB841533-x86-enu.exe 706 KB 13-06-2005 12:42:44
File: WindowsXP-KB871250-x86-ENU.exe 876 KB 13-06-2005 12:42:51
File: WindowsXP-KB873333-x86-ENU.exe 1736 KB 10-06-2005 12:20:49
File: WindowsXP-KB873339-x86-ENU.exe 598 KB 13-06-2005 11:28:38
File: WindowsXP-KB885250-x86-ENU.exe 769 KB 13-06-2005 12:44:27
File: WindowsXP-KB885835-x86-ENU.exe 3032 KB 13-06-2005 11:29:23
File: WindowsXP-KB885836-x86-ENU.exe 517 KB 13-06-2005 11:28:55
File: WindowsXP-KB887472-x86-SP1-ENU.exe 1175 KB 13-06-2005 11:26:50
File: WindowsXP-KB888113-x86-ENU.exe 361 KB 13-06-2005 11:00:29
File: WindowsXP-KB888302-x86-ENU.exe 387 KB 10-06-2005 12:21:33
File: WindowsXP-KB890175-x86-ENU.exe 665 KB 13-06-2005 11:02:01
File: WindowsXP-KB890859-x86-ENU.exe 5956 KB 10-06-2005 12:23:31
File: WindowsXP-KB891781-x86-ENU.exe 397 KB 13-06-2005 10:59:15
File: WindowsXP-KB892944-x86-ENU.exe 967 KB 13-06-2005 11:25:32
File: WindowsXP-KB893066-x86-ENU.exe 769 KB 10-06-2005 12:17:48
File: WindowsXP-KB893086-x86-ENU.exe 4492 KB 10-06-2005 12:21:39
File: WindowsXP-KB894391-x86-ENU.exe 2029 KB 10-06-2005 12:13:38
File: js56nen.exe 361 KB 13-06-2005 12:42:23

I have searched google with the error code and many of the results were SP2 related, although this doesn't have SP2, it is quite confusing

All the help you could give would be much appreciated.

Many Thanks,

Andy

[biggles77]

Have you tried booting in Safe Mode and see if it hangs on anything during boot?

[AndyBoot]

Yes, it gets so far and restarts itself and/or gives the above error message.

Edit: I've also tried 'last known good configuration', the same thing happens.

[topper]

Have you actually checked that the DLL exists on the machine, also try and overwrite the DLL (backup first) with one from a working machine.

Put the disk in another PC or if not; create a boot disk and use NTFSdos to view the file. (If you running NTFS and not FAT32 obviously).

If that doesn't work you probably have a corrupt software hive and would need to repair windows (which will repair it but all software will need reloading).



topper

[AndyBoot]

Hi topper,
I have already replaced the winsrv.dll and still the same old stuff.

Also, I have attempted to repair the windows installation but it keeps saying it cannot delete a selected file, do you wish to retry or skip.
There were many of these which I skipped. After 20 or 30 of these it just said that windows could not carry on installing windows.

Possibly worth rebuilding it altogether?

Thanks,

Andy

[topper]

you tried a different install CD to run the repair from ?

[AndyBoot]

Originally Posted by topper

you tried a different install CD to run the repair from ?

Agh theres something I haven't tried.
I will give it a go on Monday.

Can anybody else suggest anything in the mean time?

Thanks,

Andy

[shai tsanani]

try system restore

[AndyBoot]

Originally Posted by shai tsanani

try system restore

It won't load the GUI

[shai tsanani]

try to boot from erd commander 2005 and then run system resote from its gui